Session 1
Section A: Getting Started
? Self-Assessment
? Objectives
? Introduction
? Supervisory Power
? Case Study
? Assessment
Section B: Managing Performance
? Setting Expectations
? Giving Feedback
? Handling Problems
? Staying Flexible
? Assessment
Section C: Communicating Proactively
? Delegating Tasks & Time
? Effective Meetings
? Talking to Your Boss
? Case Study
? Assessment
Section D: Coaching for Excellence
? The Good Coach
? The Coaching Process
? Assessment
Section E: Dealing with Change
? A Modern Skill
? Positive Change Management
? Case Study
? Conclusion