Communication Series

Better Business Communication

Section A: Introduction
 *  Course Overview
 *  Key Fact

Section B: The Meeting
 *  Before the Meeting
 *  During the Meeting
 *  Leading the Meeting
 *  Decisions and Actions
 *  Key Fact

Section C: The Memo
 *  Business Communication
 *  Your Audience
 *  Brainstorming, Organizing, and Editing
 *  Key Fact

Section D: The Presentation
 *  The Introduction
 *  Getting Attention
 *  Nonverbal
 *  Your Voice
 *  Dealing with Questions
 *  Successful Communication
 *  Conclusion

 

Better Business Writing

Section A: Better Business Writing
 *  Introduction
 *  Know Your Audience

Section B: Practice the Basics
 *  Spelling
 *  Punctuation
 *  Usage

Section C: Developing a Style
 *  Defining Style
 *  Finding Your Style
 *  Improving Style

Section D: Form & Format
 *  Selecting a Format
 *  Formatting

Section E: Writing Persuasively
 *  Motivated Sequence
 *  Conclusion

 

Effective Presentation Skills

Session 1

Section A: Effective Presentation Skills
 *  Introduction
 *  Course Overview

Section B: Getting Started
 *  Dealing with Fear
 *  Reducing Anxiety
 *  Planning
 *  Key Fact

Section C: Organizing and Preparing
 *  Developing the Presentation
 *  Handouts and Visuals
 *  Practice
 *  Key Fact

Section D: Making Effective Presentations
 *  Physical Facilities
 *  Jumpstarting
 *  Delivery
 *  Common Mistakes
 *  Handling Questions
 *  Good Luck

 

Making Humour Work

Section A: Making Humor Work
 *  Introduction
 *  Humor Notes
 *  Humor in the Workplace
 *  Bad Humor
 *  Bridge Building
 *  Good Humor
 *  Review
 *  Humor Notes

Section B: Case Study: University National
 *  Communicate with Humor
 *  Differentiate with Humor
 *  The Humor Edge
 *  Humor Notes

Section C: Developing Relationships
 *  Getting Attention
 *  Creating Intimacy
 *  Selling With Humor
 *  Humor Notes

Section D: Laughter - The Stress Blocker
 *  The Introduction
 *  Overview
 *  Stress Reducers
 *  Conclusion

 

Successful Negotiation

Section A: Successful Negotiation
 *  Introduction
 *  Misconceptions
 *  Course Overview
 *  Key Fact

Section B: Negotiation: What and Why?
 *  Destination
 *  Identify Opportunities
 *  Win/Win Philosophy
 *  Give/Get Principle
 *  Key Fact

Section C: The Negotiating Process
 *  Six Steps
 *  Key Fact

Section D: Strategies and Tricks
 *  Preparation and Planning
 *  Will and Skill
 *  Negotiating Strategies
 *  Key Fact

Section E: Conclusion
 *  Things to Remember
 *  Successful Negotiation